Business Management Courses | Diploma

Course Overview

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For those aspiring to become a professional manager with great leadership skills, the Diploma of Leadership and Management is for you. It covers how to inspire employess as well as meet business expectations.

The course covers the area of emotional intelligence which will help you not only work and relate to employees but draw out the best in people. Emotional intelligence is also useful in resolving conflicts should they arise and in the areas of recruitment, induction and staff performance.

You will also learn how to:

Undertake project work
Manage budgets and financial plans
Oversee quality customer service
Facilitate continuous improvement within a business environment
Develop and manage operational plans
create and roll-out workplace learning.

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Course Quick Look

Awarded By:: Open Colleges
Qualification:: Diploma
Study Mode:: Online
Duration:: Maximum 18 months
Nationally Recognised:: YES

Career Outcomes

Subjects

Ensure a safe workplace

Establish and maintain an WHS system
Establish and maintain participative arrangements for
Establish and maintain procedures for identifying haza
Establish and maintain a quality WHS management system

Undertake project work

Define project
Develop project plan
Administer and monitor project
Finalise project
Review project

Manage budgets and financial plans

Plan financial management approaches
Implement financial management approaches
Make informed decisions
Review and evaluate financial management processes

Manage quality customer service

Implement plans to meet internal and external customer requirements
Ensure delivery of quality products and services
Deliver products and services to customer specifications
Monitor, adjust and review customer service policy and procedures
Make decisions to overcome problems

Facilitate continuous improvement

Lead continuous improvement systems and processes
Develop strategies to ensure that team members are actively encouraged to participate in decision-making processes
Establish systems to ensure that the organisation's continuous improvement processes
Monitor and adjust performance strategies
Manage opportunities for further improvement

Support the recruitment, selection and induction of staff

Plan for recruitment
Plan for selection
Support selection process
Induct successful candidate

Lead and manage team effectiveness

Establish team performance plan
Develop and facilitate team cohesion
Facilitate teamwork
Liaise with stakeholders

Manage people performance

Allocate work
Assess performance
Provide feedback
Manage follow-up

Develop and use emotional intelligence

Identify the impact of own emotions on others in the workplace
Recognise and appreciate the emotional strengths and weaknesses of others
Promote the development of emotional intelligence in others
Utilise emotional intelligence to maximise team outcomes

Manage operational plan

Develop operational plan
Plan and manage resource acquisition
Monitor and review operational performance

Lead and manage effective workplace relationships

Manage ideas and information
Establish systems to develop trust and confidence
Manage the development and maintenance of networks and relationships
Manage difficulties to achieve positive outcomes

Develop a workplace learning environment

Create learning opportunities
Facilitate and promote learning
Monitor and improve learning effectiveness

Payment Options

Flexible