Certificate III in Health Services Assistance

Recognise healthy body systems

• Work with information about the human body
• Recognise and promote ways to support healthy functioning of the body

Interpret and apply medical terminology appropriately

• Respond appropriately to instructions which contain medical terminology
• Carry out routine tasks
• Use appropriate medical terminology in oral and written communication

Provide first aid

• Respond to an emergency situation
• Apply appropriate first aid procedures
• Communicate details of the incident
• Evaluate the incident and own performance

Comply with infection prevention and control policies and procedures

• Follow standard and additional precautions for infection prevention and control
• Identify infection hazards and assess risks
• Follow procedures for managing risks associated with specific hazards

Participate in work health and safety

• Follow safe work practices
• Implement safe work practices
• Contribute to safe work practices in the workplace
• Reflect on own safe work practices

Perform general cleaning tasks in a clinical setting

• Prepare to clean safely
• Clean and maintain surfaces in clinical areas
• Ensure maintenance of cleaning standards
• ​Manage waste
• Store equipment and cleaning agents safely

Assist with movement

• Prepare to assist a person with movement
• Assist with movement
• Complete assistance with movement

Transport individuals

• Prepare for transport
• Transport the person and equipment
• Deliver the person

Provide or assist with oral hygiene

• Identify patient’s oral hygiene requirements to ensure good oral health
• Assist and support patients in an appropriate manner
• Assist and support patients in their identified oral hygiene needs
• Recognise and report changes in patient oral hygiene requirements

Work with diverse people

• Reflect on own perspectives
• Appreciate diversity and inclusiveness, and their benefits
• Communicate with people from diverse backgrounds and situations
• Promote understanding across diverse groups

Respond effectively to behaviours of concern

• Identify behaviour and plan response
• Apply response
• Report and review incidents

Prepare and maintain beds

• Prepare area for bed making
• Make bed
• Leave bed ready for occupancy or continued occupancy

Maintain a high standard of service

• Establish and maintain an appropriate relationship with people accessing service
• Act in a respectful manner at all times
• Evaluate own work to maintain a high standard of service

Communicate and work in health or community services

• Communicate effectively with people
• Collaborate with colleagues
• Address constraints to communication
• Report problems to supervisor
• Complete workplace correspondence and documentation
• Contribute to continuous improvement

Organise personal work priorities and development

• Organise and complete own work schedule
• Monitor own work performance
• Coordinate personal skill development and learning